The InTEROS Solutions, Inc (InTEROS) team is comprised of senior business process improvement management consultants with significant commercial and public sector experience.  InTEROS, a woman-owned small business, offers our clients experience in creating strategic plans, determining operational and structural alternatives, benchmarking against appropriate commercial and public sector best practices, modeling, managing process optimization initiatives, implementing integrated and complex solutions, implementing complex support technologies and managing multifaceted supply chains for numerous government agencies and major corporations.  Our capability comes from our institutional knowledge; our use of analytic tools, techniques, models, and simulations; and our integration of highly specialized competencies and skill sets.  InTEROS draws from a strong talent pool, and offers superior performance in every major functional areas of supply chain management, including procurement, supply, maintenance, transportation, deployment, and distribution. This high level of experience ensures that our clients receive the best that the industry has to offer, as our sole focus is bringing best commercial practices to both the public and private sector to support their overall mission and strategic supply chain objectives. 

The firm provides expert advice, assistance, guidance and/or counseling in support of clients’ management, organizational and business improvement efforts, offering clients decades of experience in the following areas:

• Creating strategic plans.
• Determining operational and structural alternatives.
• Benchmarking against appropriate commercial and public sector best practices.
• Modeling.
• Implementing integrated and complex solutions.
• Managing process optimization initiatives.
• Implementing complex support technologies.
• Managing multifaceted supply chains for numerous government agencies and major corporations. 

InTEROS’ capabilities come from high-level institutional knowledge as well as the use of analytic tools, techniques, models and simulations along with the firm’s integration of highly specialized competencies and skill sets.

Drawing from a strong talent pool, InTEROS offers superior performance in every major functional area of supply chain management, including procurement, supply, maintenance, transportation, deployment and distribution.

What differentiates InTEROS is the ability to assess an existing supply chain from both strategic and operational levels, defining the analysis requirements that lead to an effective improvement roadmap, and seeing the solution become reality through implementation. InTEROS’ key executives have lived with the systems and processes they design, so InTEROS clients get a solution based upon actual broad operational experience.

Key to the InTEROS consulting practice is benchmarking alternatives against commercial and public sector best practices and new technologies. Also, by focusing exclusively on advancing process management, InTEROS is completely aligned with the needs of clients.

The InTEROS team includes senior business process improvement management consultants with significant commercial and public sector experience, offering clients decades of expertise in the following areas:

• Creating strategic plans,
• Determining operational and structural alternatives,
• Benchmarking against appropriate commercial and public sector best practices,
• Modeling,
• Managing process optimization initiatives,
• Implementing integrated and complex solutions and support technologies,
• Managing multifaceted value chains for numerous government agencies and major corporations. 

InTEROS’ high-level capabilities come from institutional knowledge, use of analytic tools, techniques, models and simulations as well as the firm’s integration of highly specialized competencies and skill sets. Drawing from a strong talent pool, InTEROS offers superior insight into the performance of every major functional area of supply chain management and adoption, including:

• Procurement Services
• Supply Functions
• Maintenance Operations
• Transportation Services
• Deployment Operations
• Distribution Operations
• Change Management
• Supporting Technological Advances
• Program Administration

The firm focuses solely and specifically upon bringing the best commercial practices to the public and private sectors, supporting our client’s overall missions and strategic logistics and supply chain objectives.

InTEROS’ high level of experience ensures that the firm’s clients receive the best that the industry has to offer.

InTEROS partners with clients, acquiring a deep understanding of an organization’s strategies and objectives. Next, InTEROS creates a strategic operational improvement roadmap process with a milestone-driven implementation program. InTEROS’ knowledge of the economics driving change also support a client’s strategic roadmap.

At every step, InTEROS guides clients in considering alternatives and making strategic decisions prior to supporting the actual implementation and post implementation optimization.

Measurements are put into place at each critical level to make certain that client goals are attained, as well as further ensuring that the enterprise continues to optimize for its future competitiveness.

InTEROS’ strategic planning process consists of the following:

• Establishing objectives and priorities,
• Defining functional and operating requirements,
• Identifying, documenting and modeling alternatives,
• Evaluating alternatives,
• Recommending a preferred alternative,
• Developing an action plan. 

The InTEROS approach to analysis begins with a precise understanding of the issue (what are the client’s specific objectives; what does a client really need?) through one-on-one client discussions and information gathering.

From that understanding, InTEROS identifies a set of expected observations for current and future systems. In turn, these observations help InTEROS formulate an analytic approach and make maximum use of data collected.

Since InTEROS deals in many supply chain environments (i.e. national, international, direct from vendor, regional warehousing), each client’s solution is unique -- no solution is ever exactly the same as another.

What differentiates InTEROS is the ability to assess an existing supply chain from both strategic and operational levels to define the analysis requirements that lead to an effective improvement roadmap.

When developing a specific supply chain optimization strategy and alternative solutions, InTEROS may go through multiple process modeling sessions until the required number of alternatives are identified as truly being leverageable in a specific client’s environment. This approach helps identify missing expected data from which InTEROS formulates collection requirements.

Key to the InTEROS consulting practice is benchmarking alternatives against commercial and public sector best practices and new technologies. InTEROS always considers new technologies, strategies, processes, methods and tools for producing a more cost effective and efficient supply chain or logistical process for clients.

From this experienced-based approach, InTEROS formalizes a strategic business process improvement roadmap to improve operational performance and customer satisfaction. For clients, benefits of the InTEROS approach are six-fold. InTEROS will:

1. Submit recommendations and a plan based upon leading commercial and public sector successes.
2. Identify antiquated technologies and process legacies.
3. Recommend a streamlining process flow, thereby improving operational timeliness as well as organizational effectiveness.
4. Create a cost-effective, end-to-end supply chain for the client’s organization and potentially for the client’s customers, too.
5. Define productivity-enhancing techniques that can be measured and continually improved.
6. Support the client’s mission and strategic objectives through a custom supply chain approach.

Since InTEROS’s 2005 inception, the company has worked with clients in both public and private sectors, leveraging lessons learned in both areas to help other clients.

The InTEROS plan for accomplishing client tasks is simple. First, InTEROS gains an understanding of the client’s mission and strategic goals and objectives along with its current procedures, requirements and constraints, performing this discovery and fact-finding process with the client.

Building on the client’s current foundation, InTEROS recommends an optimal strategy from various alternative points of view, creating a detailed plan of improvement that includes organizational as well as process and supporting technology improvements.

When a client’s strategic supply chain objectives are not clear or do not fully support the organization’s high level strategy, the InTEROS team—working with the client—develops an aligned supply chain strategy that can be benchmarked against commercial and public sector best practices. 

Next, the InTEROS team creates an implementation plan (timelines) that addresses objectives and needed change management. This plan includes details with regard to, but not limited to:

• Organizational structure and resource requirements,
• Roles and responsibilities,
• New processes,
• Facilities,
• Space,
• Equipment,
• Vehicles,
• Labor,
• Information systems,
• Implementation,
• Installation,
• Training, and
• Post-install management and improvement.

The strategic roadmap serves as a guide to help clients see their future with improved operational processes. It also helps them develop the right implementation plan, addressing objectives and enhancing management decisions for the future. Implementation includes:

• Defining the implementation schedule,
• Defining the roles and responsibilities of everyone on the implementation team,
• Establishing a communications plan,
• Installation,
• Debugging and correcting operations,
• Training, and
• Auditing results to ensure compliance.

InTEROS implementation plans address key milestones and incorporate timing versus resources versus greatest impact.

Each client’s project is assigned an experienced InTEROS project leader who ultimately is responsible for monitoring and ensuring the quality of services and products. That’s why we assign very experienced personnel to this key position. This leader makes certain that all of a client’s needs are met relative to mission, schedule and cost, ensuring that all contractual obligations are met.

All InTEROS personnel are dedicated to achieving the successful completion of a project. Each InTEROS project and program manager not only has access to company principals, but also is required to keep company management informed of contract status, including milestones, accomplishments and issues as well as budget.

InTEROS produces a plan for customer approval identifying milestones for each assigned task, outlining how each task will be addressed and when each will be complete. InTEROS submits a draft of each completed task for approval. Periodic team meetings are held with the client to review a project’s progress, both in terms of product and cost/schedule.

InTEROS has a long, mature relationship with the supply chain and logistics community, attracting and retaining experienced candidates with backgrounds in virtually all supply chain disciplines—all with leverageable commercial best practices expertise. This includes professionals such as management consultants, program managers, operations managers, project leaders and logistics business analysts.

International Supply Chain Experts are Vital to the InTEROS Team

Many members of the InTEROS team also have extensive international supply chain experience which is important since so many client operations extend past US borders. InTEROS also has a very active subcontractor network of IT and software engineers as well as various technical and subject matter experts to complement those skills outside our core competencies.